Got questions? We’ve got all the answers you need, right here

We’ve collected the most common questions from our customers and answered them for you, so you can quickly find the information you need and enjoy a smoother shopping experience.

1. What materials do we use?

We use high-quality 925 sterling silver for our jewelry. Each piece is crafted with care to ensure durability and authenticity.

2. What is sterling silver?

Sterling silver is an alloy composed of 92.5% pure silver and 7.5% other metals, typically copper. This combination enhances the metal's durability while maintaining its lustrous appearance.

3. Why does your product turn my skin green?

One of the most common reasons why sterling silver can make your skin green is because there's moisture trapped between the piece of jewelry and your skin. This moisture can cause a chemical reaction, resulting in the tint. In addition, the sun can also change how your jewelry reacts with your skin.

Solution: Paint a thin coat of clear nail polish on the inside of your sterling silver rings. This helps create a barrier between your skin and the jewelry and can help stop a ring from turning your finger green. Remove your jewelry while showering, swimming, cleaning, washing your hands, etc.

4. Why does sterling silver tarnish?

Tarnishing occurs when the copper in sterling silver reacts with sulfur or oxygen in the air, leading to a dull or discolored appearance. This is a natural process and doesn't indicate a defect.

Regular cleaning and proper storage can help minimize tarnishing.

5. What should I do if my sterling silver jewelry tarnishes?

If your sterling silver jewelry tarnishes, you can restore its shine by gently polishing it with a soft, non-abrasive cloth. For more stubborn tarnish, use a specialized silver cleaning solution or consult a professional jeweler for assistance.

6. How can I tell if my jewelry is genuine sterling silver?

Authentic sterling silver jewelry is often stamped with a ".925" mark, indicating its composition. Additionally, genuine sterling silver will not be attracted to a magnet and has a distinct, metallic smell. If in doubt, consider consulting with a professional jeweler for verification.

7. How should I care for my sterling silver jewelry?

To maintain your sterling silver jewelry's shine:

  • Store it in a cool, dry place, preferably in airtight bags, to minimize exposure to air and moisture.
  • Regularly clean it with a non-abrasive polishing cloth to remove tarnish.
  • Avoid exposing it to harsh chemicals, such as household cleaners or chlorine.

8. Do you offer international shipping?

Yes, we ship worldwide. Please check our Shipping Policy for estimated delivery times.

9. How do I track my order?

You will receive a tracking number via email once your order ships. You can track your package using the provided link.

For further questions, feel free to reach out at

vintzsilverdesign@gmail.com